Privacy Policy

At AstroSuraj, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

To provide accurate astrological guidance and a smooth experience, we may collect the following information:

Account Information: Your name, email address, phone number, and password when you register.
Birth Details: Date of birth, time of birth, and place of birth — required to generate your Kundli and provide accurate astrological readings.
Profile Information: Gender and profile picture (if provided).
Payment Information: Wallet recharge history and transaction details processed through our secure payment partner (Razorpay). We do not store your card, UPI, or banking details on our servers.
Consultation Data: Chat messages and call session details between you and our astrologers, used to provide and improve our services.
Technical Information: IP address, browser type, device information, and usage patterns to help us improve site performance and security.

2. How We Use Your Information

To create and manage your account.
To generate your Kundli, horoscope, and other astrological reports.
To connect you with astrologers for chat and call consultations.
To process wallet recharges and maintain accurate transaction records.
To send important updates, offers, and notifications related to your account.
To respond to your queries and provide customer support.
To detect and prevent fraud, abuse, or unauthorized activity on our platform.

3. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Your birth details, personal information, and consultation history are kept strictly confidential and are only accessible to authorized personnel and the astrologer you choose to consult.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Your information may only be shared in the following circumstances:

With Astrologers: Relevant birth details (date of birth, time, place, gender, name) are shared with the astrologer you consult, solely for the purpose of providing accurate guidance.
Payment Processing: Transaction details are shared with our payment gateway partner (Razorpay) to process wallet recharges securely.
Legal Requirements: If required by law, court order, or government authority, we may disclose information to comply with applicable regulations.

5. Wallet & Payments

All payments made to your AstroSuraj wallet are processed through secure, encrypted payment gateways. We retain transaction history (amount, date, and status) for accounting and support purposes. Wallet balances are non-transferable and used solely for availing services on our platform, subject to our Terms & Conditions.

6. Chat & Call Consultations

Chat messages and call records between you and astrologers may be retained for quality assurance, dispute resolution, and service improvement. We encourage users to avoid sharing sensitive personal information (such as bank details, passwords, or government ID numbers) during consultations, as astrologers do not require this information to provide guidance.

7. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect certain features of the site.

8. Data Retention

We retain your personal information for as long as your account remains active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting our support team.

9. Your Rights

You have the right to:

Access and review the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your account and personal data, subject to legal and operational requirements.
Opt out of promotional emails or notifications at any time.

10. Children's Privacy

AstroSuraj is intended for users aged 18 and above. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page, and continued use of our services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at support@astrosurajpandit.com or through our WhatsApp support.

By using AstroSuraj, you agree to the terms outlined in this Privacy Policy.